Functional QA Engineer & Test Practice Manager
Employed via Odeen / Oxford Corp → B2B from late 2022
Grew from embedded functional QA into test practice leadership on programmes serving clients worldwide — always asking whether quality work served users and delivery decisions, not just activity metrics.
- Functional QA on global facility / delivery platforms — retail services through Delivery Service Platform streams
- Microsoft Dynamics 365 (D365): functional, end-to-end and UAT coverage of account-linked front-end features across region-based instances, plus validation of an account data migration
- Aligned with Head of Engineering, Tech Leads, and Product on requirements, incidents, and release reporting
- Checked Figma intent against functional behaviour; compatibility and cross-browser verification
- Grew into test lead work: interviewing QA, consolidating strategy, Quality Maturity Matrix for leadership
- Azure DevOps dashboards and defect hygiene so quality was visible without status theatre
- Covered Product Owner / Scrum Master gaps when delivery needed continuity








